Using HealthTap

Getting Started

• How do I schedule and start a Primary Care appointment or a visit for specific needs?
• What is HealthTap?
• How do I sign up for HealthTap?
• How do I set up my Health Profile?
• How do I add dependents?

General Info

• What kind of doctors are on HealthTap?
• How do I get in contact with HealthTap?
• Where is the answer to my anonymous question?
• I am a provider, how do I deactivate my account?
• How do I update my contact information in my HealthTap profile?
• Is HealthTap only available in english?

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Doctor Visits

• Can I use HealthTap outside the U.S.?
• How do I access my virtual visit transcripts?
• How do my dependents do a virtual visit?
• What is a virtual visit summary note?

What We Treat

• What kind of care does HealthTap provide? (What we treat)
• Does HealthTap offer mental and behavioral health services?
• Does HealthTap provide specialty care?
• How does HealthTap assist with COVID-19?

Primary Care

• How do I message my Primary Care doctor?
• What are common reasons to use Primary Care virtual visits?
• Is HealthTap Primary Care available in my area?
• How do I change my Primary Care Physician (PCP)?

Urgent Care

• How do I start an Urgent Care visit?
• What are common reasons for an Urgent Care visit?

Forms, Letters, & Doctor's Notes

• Can I get a COVID-19 Recovery Letter?
• How do I get a doctor's note and view my after visit summary note?
• Can a HealthTap doctor complete a form for my health insurance or disability insurance?