How do I message my Primary Care doctor?

After completing a video visit with your primary care doctor, enjoy 90-days of FREE texting to address follow-up questions, request prescription refills, and establish an ongoing doctor-patient relationship.

With active membership, HealthTap members enjoy unlimited free texting with their doctor. Learn more about HealthTap membership here.

Book your first doctor visit today:

1. Log in to your HealthTap account

2. In the Talk to a Doctor tile, tap Primary Care Appointment”    

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3. Tap the patient, confirm your location, and add insurance (if applicable) and then tap "Next" button

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4. Choose your preferred HealthTap Primary Care doctor, book an appointment, and confirm payment

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To message your doctor:

1. Log in to your HealthTap account

2. In the Talk to a Doctor tile, tap Text Free button

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3. Begin messaging with your HealthTap Primary Care doctor. 


If you have NOT previously completed a HealthTap online doctor visit, you will see this screen under "Messages."

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Please Note:

  • This messaging service is only available within the Primary Care clinic. Urgent care doctors are NOT available for messaging at this time. 
  • For urgent issues, you can always start a HealthTap Urgent Care video chat with the first available doctor - including evenings, weekends, and holidays.