FAQs

• How do I get my lab orders done at Quest Diagnostics?

  After completing your HealthTap virtual visit, ...

• Does HealthTap accept Medicare and/or Medicaid?

  We accept all major insurance plans—including M...

• Can I use my insurance?

  We accept all major insurance plans—includin...

• How do I add insurance to my HealthTap account?

    To update your health insurance info...

• How much does HealthTap cost?

  At HealthTap, we believe in transparent pricing...

• How do I schedule and start a Primary Care appointment or a visit for specific needs?

  Members can connect with HealthTap doctors from...

• What is HealthTap?

  HealthTap is the only virtual primary care prac...

• What kind of doctors are on HealthTap?

  HealthTap has a network of more than 90,000 U.S...

• How do I get in contact with HealthTap?

  If you have any questions or need any assistanc...

• What kind of care does HealthTap provide? (What we treat)

  Find expert care that fits your needs! Talk to...

• How do I message my Primary Care doctor?

  After completing a video visit with your primar...

• What are common reasons to use Primary Care virtual visits?

  HealthTap virtual visits are not intended for u...

• Is HealthTap Primary Care available in my area?

  Yes, if you are located within the U.S. then He...

• Can I get a COVID-19 Recovery Letter?

  Unfortunately, HealthTap doctors cannot provide...

• How do I get a doctor's note and view my after visit summary note?

  After finishing your HealthTap virtual visit, y...