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Using HealthTap

Learn how to use your account, start a visit with your doctor and more

Prescriptions & Labs

Have questions about prescriptions and lab tests? Find answers here

Subscriptions/Payment & Billing

Have questions about our plans or billing? Learn more here

Technical Issues

Having trouble signing in? Is your video not working? Get solutions to these and more

Insurance

Learn how HealthTap works with your insurance

FAQs

  • How do I get my lab orders done at Quest Diagnostics?

    After completing your HealthTap virtual visit, ...

  • Does HealthTap accept Medicare and/or Medicaid?

    We accept all major insurance plans—including M...

  • Can I use my insurance?

    We accept all major insurance plans—includin...

  • How do I add insurance to my HealthTap account?

      To update your health insurance info...

  • How much does HealthTap cost?

    At HealthTap, we believe in transparent pricing...

  • How do I schedule and start a Primary Care appointment or a visit for specific needs?

    Members can connect with HealthTap doctors from...

  • What is HealthTap?

    HealthTap is the only virtual primary care prac...

  • What kind of doctors are on HealthTap?

    HealthTap has a network of more than 90,000 U.S...

  • How do I get in contact with HealthTap?

    If you have any questions or need any assistanc...

  • What kind of care does HealthTap provide? (What we treat)

    Find expert care that fits your needs! Talk to...

  • How do I message my Primary Care doctor?

    After completing a video visit with your primar...

  • What are common reasons to use Primary Care virtual visits?

    HealthTap virtual visits are not intended for u...

  • Is HealthTap Primary Care available in my area?

    Yes, if you are located within the U.S. then He...

  • Can I get a COVID-19 Recovery Letter?

    Unfortunately, HealthTap doctors cannot provide...

  • How do I get a doctor's note and view my after visit summary note?

    After finishing your HealthTap virtual visit, y...

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