Can I use my insurance?

We accept all major insurance plans—including Medicare Advantage and traditional Medicare. We also accept HSA and FSA cards. We currently do NOT accept Medicaid. 

You can add or change your insurance information during account creation, visit scheduling, or in your Account

How does HealthTap work with my insurance company?

Please note HealthTap does NOT decide anything about your coverage; we just relay information from your insurance company. It is up to your insurance plan (and how much of your deductible you have remaining) to determine how much of your HealthTap visit fee will be covered.

HeathTap may work with your insurance company to cover all or a portion of certain fees for services related to the virtual visit and in some cases HealthTap may receive payment from your insurance company. Before each visit, we will check with your insurance company to give you an estimate in real time. We will submit any claims to your insurance company, and will only charge you up front for the part we think your insurance will not cover. 

Will my insurance company cover my prescription?

Although HealthTap doctors can prescribe medication except controlled substances whenever it is clinically appropriate, HealthTap generally does NOT work with your insurance company to cover the cost of prescriptions. Your insurance company will work with your preferred pharmacy in which case your insurance company may cover all or a portion of fees associated with your prescription.

If you need additional help, have any questions about your plan, or require assistance, please submit a request to the Member Support Team. 


Please Note:

  • You are ultimately responsible for all copayments, coinsurance, deductibles fees, for uncovered services and unpaid fees incurred by your use of the services, including an instance where your insurance fails to cover or denies coverage for such fees.
  • HealthTap has no obligation or responsibility to recover such fees directly from your insurance company, and will NOT be liable to you or your insurance company for any dispute regarding coverage.