If you have any questions or need any assistance, please contact our HealthTap Member Support team; we are always happy to help!
For general inquiry or technical issue questions:
- Please send us a message from your computer or mobile device. For urgent inquiries, you can call us at (650) 376-6110. HealthTap Member Support team is available 9 AM - 8 PM PST every day.
For medical questions:
- Please create a HealthTap account by downloading the HealthTap app via the App Store or Google Play or access through your web browser to send a medical question to a HealthTap doctor.
Please include the following information when you reach out:
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- A description of your issue.
- The best phone number at which to contact you.
- For technical issue, please provide the following information for us so that we can better understand your experience:
- Screenshots or videos of the problem.
- Error messages or console errors.
- The type of device you are using (computer, smartphone, etc.).
- The brand of the device (Windows, Mac, Android, iPhone, etc.).
- The model of the device.
- If you are using a smartphone, whether you are using the HealthTap app or a mobile web browser.
- If you are using the HealthTap app, which version of the app you are using.
- If you are using a computer, which web browser you are using (Chrome, Firefox, Safari, Edge etc.).
Please Note:
- HealthTap Member Support team is unable to provide medical care or advice. All medical care up to and including prescribing of medications, ordering labs, writing Doctor's Notes, and/or referring to specialists (referral recommendations) is at the doctor's discretion.
- Using Doctor Q&A, you are welcome to submit a free, anonymous general health-related question by creating or logging into your free HealthTap account, and selecting Ask Doctors Your Question.