How do I update my billing information?

In order to maintain your ability to schedule virtual visits with our doctors, it is important that your HealthTap profile has current billing information.

To update your billing information on your computer:

1. Log in to your HealthTap account

2. Go to your “Account” menu on the top right hand corner of your screen

3. Select "Update" under the Payment tab

4. Select "Update" after inputting your new or updated payment information

To update your billing information on your smartphone or device:

1. Log in to your HealthTap account
2. Tap "Account" on the bottom right hand side
3. Tap "Update" under the Payment tab
4. Tap "Update" after inputting your new or updated payment information

Please Note:

• Updating your billing information will modify/switch the old payment method information to the new one. If you have the same card number, but a new expiration date, you need to re-enter your credit card information and select "Update."
• We accept most credit, debit, HSA/FSA cards (Visa, Mastercard, Amex, Discover, JCB, Diners, Maestro, UnionPay), PayPal, Google Pay, Apple Pay. We do NOT, however, accept any prepaid cards to pay for your membership subscription.