How do I get my lab order details after my virtual visit?

After completing your HealthTap virtual visit, your consulting doctor orders lab tests through the virtual visit Summary Note which is automatically sent to Quest Diagnostics.

As a backup, the HealthTap system includes a PDF of the lab order details in an “Order PDF.”

To access your Order PDF on your computer:

  1. Log into your HealthTap Account
  2. Select "My Care"
  3. Select "Visits"
  4. Select your recent virtual visit in which a doctor ordered lab tests for you
  5. Scroll down and locate the “View Order (PDF)” link
  6. Select “View Order (PDF)” view the document with the information about the lab(s) the doctor ordered for you

To access your Order PDF on on your smartphone or device:

  1. Log into your HealthTap Account
  2. Tap "My Care"
  3. Tap "Visits"
  4. Tap your "Past" visit in which a doctor ordered lab tests for you
  5. Scroll down and locate the “View Order (PDF)” link
  6. Tap “View Order (PDF)” view the document with the information about the lab(s) the doctor ordered for you

Please Note: 

  • In case Quest Diagnostic does NOT have your order or you need any further assistance setting up your appointment, please submit a request to Member Support Team.
  • Through HealthTap, a virtual doctor visit is the only method to ask for a lab test. The decision to request a lab test, however, is up to the doctor.
  • At this time, ordering imaging tests like X-ray or an MRI through HealthTap is NOT possible.
  • You will pay the lab with cash or insurance when you arrive at Quest Diagnostics.