After completing your HealthTap virtual visit, your consulting doctor orders lab tests through the virtual visit Summary Note which is automatically sent to Quest Diagnostics.
As a backup, the HealthTap system includes a PDF of the lab order details in an “Order PDF.”
To access your Order PDF on your computer:
- Log into your HealthTap Account
- Select "My Care"
- Select "Visits"
- Select your recent virtual visit in which a doctor ordered lab tests for you
- Scroll down and locate the “View Order (PDF)” link
- Select “View Order (PDF)” view the document with the information about the lab(s) the doctor ordered for you
To access your Order PDF on on your smartphone or device:
- Log into your HealthTap Account
- Tap "My Care"
- Tap "Visits"
- Tap your "Past" visit in which a doctor ordered lab tests for you
- Scroll down and locate the “View Order (PDF)” link
- Tap “View Order (PDF)” view the document with the information about the lab(s) the doctor ordered for you
Please Note:
- In case Quest Diagnostic does NOT have your order or you need any further assistance setting up your appointment, please submit a request to Member Support Team.
- Through HealthTap, a virtual doctor visit is the only method to ask for a lab test. The decision to request a lab test, however, is up to the doctor.
- At this time, ordering imaging tests like X-ray or an MRI through HealthTap is NOT possible.
- You will pay the lab with cash or insurance when you arrive at Quest Diagnostics or any other laboratory service.