To begin an online video doctor visit on your HealthTap App, you will need to provide access to your Camera and Microphone.
You will be asked to grant access to “Camera” and “Microphone” before you start your video doctor visit
Tap “Allow” to grant access
- Please note that if you do NOT granted access to “Camera” and “Microphone” you will be BLOCKED from starting the video doctor visit
- To start allowing access, follow these steps to allow HealthTap to access your “Camera” and “Microphone”
a. Go to “Settings” on your device and tap “HealthTap” application in the Settings list
b. Go to “ App Permissions” to change “Camera” and “Microphone” permissions.
c. Switch the “Microphone” and “Camera” options to “ON” as shown below. This indicates that you have granted permissions to the HealthTap App
d. Tap the “Ok, Check again” button OR reload the page. You will now be able to start your doctor visit
5. Now, get back to the HealthTap App and you are all set to join the video doctor visit