How do I get help with my prescription?

If you have any questions about your prescription, please contact our HealthTap Member Support team; we are always happy to help!

All prescription related inquiries can be addressed by sending us a message from your computer or mobile device. For urgent inquiries, you can call us at (650) 376-6110. HealthTap Member Support team is available 9 AM - 8 PM PST every day.


Please Note:

  • HealthTap Member Support team is unable to provide medical care or advice. All medical care up to and including prescribing of medications, ordering labs, writing Doctor's Notes, and/or referring to specialists (referral recommendations) is at the doctor's discretion.