How do I get help with my prescription?

If you have any questions about your prescription, please contact our HealthTap Member Support team; we are always happy to help!

All prescription related inquiries can be addressed by sending us a message from your mobile device or computer. For urgent inquiries, you can call us at (650) 376-6110. HealthTap Member Support team is available 9 AM - 8 PM PST every day.


Please Note:

  • HealthTap Member Support team is available to help; however, it does NOT offer healthcare or medical advice. In case of medical emergencies, please dial 911 (or your local emergency number) or proceed to the nearest emergency room.